Sue,The DNS CNAME did not work for you for http://support.techtriad.com for https://techtriad.ticksy.com/You need to contact ticksy.com and find out how they want you to private label the URL. I went to theirhttp://support.ticksy.com/faqs/ page and cound not find a solution.Their website says "Ticksy lets you choose a subdomain and customize your colors to match your brand for a seamless customer experience." but does not offer a private branded domain name.
I put in a ticket at Ticksy to see about that. I don't know if they support it. If not, I'll change the website links and have already changed my email links.
Need help: Click here for TechTriad's Famous Support!TechTriad.com We Build Fabulous Websites336-852-4321 / Fax 336-852-3604
I recommend you remove support.techtriad.com from DNS as a CNAME and make it a REDIRECT to https://techtriad.ticksy.com because the CNAME is going to the home page for ticksy.com
I updated the DNS - thanks for letting me know. I need to get the zone file changed on our internal server as well.